Warranty & Guarantee
Due to the COVID-19 pandemic, MagMod will be postponing all returns until May 4, 2020 to help stop the spread and to keep our warehouse staff as safe as possible. After May 4th, if you would still like to return your order, please reach back out to us and we will be able to help you at that point.
From the very beginning, we at MagMod set out to create the best flash modifier system ever, and we stand by our products and every one of our loyal customers. That is why every purchase on our site comes with a no-nonsense 90 day Satisfaction Guarantee. If you do not like the product for any reason, all you need to do is return the product within 90 days from the original purchase or delivery date and we will refund 100% of your payment.
If the product is not in its original condition, we reserve the right to charge a 10% restocking fee on all returned goods.
If you have any questions about returning your MagMod merchandise, please send us an email.
If you experienced a problem with the product, it may be covered by our Limited Warranty. Please contact us with any concerns about the problem—our customers tell us we’re awesome with our service. If you purchased from an Authorized MagMod Reseller, please contact them first.
If you are wanting to return product purchased from our website that is outside of the 90 day window, send us an email. We will work with you on a case-by-case basis to find a solution.
Limited Product Warranty
We would love to guarantee that our products will last forever, but we know that sometimes stuff just happens. If for any reason one of your products has failed, degraded, or just flat out broke due to manufacturing defects, please contact us immediately using our customer support contact page. We believe in creating intuitive products that help you worry less about your gear so you can focus on your photography. For that reason, we want every customer to have an awesome experience and will stand by our product. Silicone rubber is a highly versatile and incredibly unique material, but just like any type of rubber, it can tear or break. If any product fails due to no fault of your own, we will replace it. This Limited Warranty does not cover cosmetic defects that were incurred while using the product. Silicone rubber is pretty forgiving and will not easily be scuffed or marred. Our unique MagGels are made from a rigid polycarbonate, and are nearly indestructible. They may not snap in half, but any type of plastic can easily be scuffed or scratched. This does not degrade the performance of the product, but take it as a symbol of how committed you are as a photographer to creating impeccable lighting. The Limited Warranty only applies to purchases made through magnetmod.com, as well as through Authorized MagMod Resellers and their affiliates. Any purchases through non-authorized MagMod Resellers will be denied any support or warranty related requests. We do reserve the right to change our policy, or make exceptions to our Limited Warranty when and where we find it appropriate.
How can I service my MagMod product(s) under warranty? Send us an email at firstname.lastname@example.org with the following details:
- A photograph of the failed product(s).
- An order number, or a copy of a purchase receipt.
- Which flashes you were using at the time of failure.
- A delivery address for any potential replacements we send. If you cannot furnish any of the above documentation or requirements, we reserve the right to deny any warranty or return related requests.
How long coverage does the Limited Warranty last? The coverage starts on the day of initial purchase and lasts for one (1) year.
What is not covered under the Limited Warranty? The loss of the product, or part of the product, or damage incurred while using the product is not covered under the Limited Warranty.