MagBounce Quality Assurance

Important Update for MagBounce 2 Users

Hey there, MagMod family!

First off, thank you for choosing MagMod and trusting us with your photo-making gear! We truly appreciate your support. We pride ourselves on the durability and quality of our gear, and we want to make things right. After all, we’re dedicated to providing you with reliable tools that help you create stunning images.

A small number of MagBounce 2 modifiers sold in 2024 have a sub-standard silicone wall thickness at the base of the magnet pockets which can lead to the super-strong magnets tearing through the silicone. If the magnets tear through, it can render the MagBounce 2 unusable.

To learn more about the defect and how to identify if your MagBounce should be replaced, please visit our Help Article .

Thank you for your submission.

We’re fast-tracking a new production run and expect to have your replacement ready no later than December 2024.

If you have any additional questions, feel free to reach out to our Customer Success Team by email at support@magnetmod.com or check out our FAQ page for more details.

If your MagBounce 2 was purchased between January and October 2024 and has this manufacturing defect, simply complete the form below, and we’ll send you a free replacement.

We expect new units to be available no later than December 2024.

First Name *

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This is where we will ship the replacement unit to.

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Product Purchased *

MagBounce 2 Professional Flash Kit 2

Where did you purchase your MagBounce 2 or Professional Flash Kit 2 *

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Please upload a photo of the MagBounce 2 defect *

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Starter Kit 2

Professional Flash Kit 2

Starter Strobe Kit XL

Professional Strobe Kit XL

Two Strobe XL Bundle